When is gravy served on mashed potatoes?

Gravy is served on mashed potatoes only upon guest request because this allows for customization based on individual preferences. Many guests may enjoy their mashed potatoes without gravy, and this option ensures that the service aligns with their specific tastes. Providing gravy on request also helps maintain the integrity of the dish and avoids over-saturation, which could affect the overall dining experience. This practice emphasizes customer satisfaction and the importance of tailoring offerings to guest desires, making it an integral part of the service approach in IHOP’s back-of-house operations. In contrast, serving gravy at all times or during promotions may not reflect the guests' preferences, which is why the request-based approach is preferred.